LIMITED TIME
Last Updated: August 30, 2026
At Leonic Labs, we stand behind our products and want you to feel confident trying them. That’s why we offer a 90-Day Money-Back Guarantee on a customer’s first qualifying order.
This policy explains when a refund is available, how to request one, and how refunds are processed.
90-Day Money-Back Guarantee
You may request a return and refund within 90 days of receiving your first qualifying Leonic Labs order.
To qualify for the 90-Day Money-Back Guarantee:
The refund request must be submitted within 90 days of delivery.
The order must be your first qualifying Leonic Labs order.
The product must have been used as directed.
If your order contains multiple bottles as part of a 60-day or 90-day supply, any unused additional bottles must remain unopened to qualify for a refund.
Any free gifts included with the order must also be returned in order to receive the applicable refund.
The 90-Day Money-Back Guarantee applies only to the first qualifying order. It does not apply to subscription renewals, repeat orders, duplicate purchases, additional orders, or subsequent purchases unless otherwise approved by Leonic Labs or required by applicable law.
To request a return, please use our Return Portal.
If your return is approved, we will provide a return shipping label and instructions for sending your package back to us.
Returns sent without first being authorized through our return process may not be accepted.
For questions regarding returns or refunds, contact us at support@leonic.co.
A $7 refund processing fee will be deducted from approved refunds under the 90-Day Money-Back Guarantee.
This fee helps cover the costs associated with return handling, inspection, processing, and customer service.
When the $7 Fee Is Waived
The $7 processing fee will be waived when a refund is issued because of a confirmed Leonic Labs error, including:
The wrong product was shipped.
A duplicate shipment was caused by Leonic Labs.
An order or address-handling error was caused by Leonic Labs.
A confirmed fulfillment or carrier issue requires customer-service resolution.
The product arrived damaged and the damage is confirmed.
Another verified Leonic Labs service or fulfillment error is confirmed.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives and contact us as soon as possible if your order is damaged, defective, or contains the wrong product.
We will review the issue and work with you to find an appropriate resolution. If the issue is confirmed to be a Leonic Labs fulfillment, shipping, or customer-service error, the $7 refund processing fee will be waived.
Certain products or purchases may not be eligible for return, including:
Gift cards
Perishable goods
Custom or personalized products
Personal care products
Hazardous materials, flammable liquids, or gases
Sale or promotional items, unless otherwise stated
Subscription renewals
Repeat or additional orders after the first qualifying order
These exclusions do not limit any rights you may have under applicable consumer protection laws.
If you are unsure whether your purchase qualifies for a refund, please contact support@leonic.co before sending anything back.
Subscription customers are responsible for managing their subscriptions before the next scheduled renewal.
Subscription renewals are not covered by the 90-Day Money-Back Guarantee. Customers may cancel or reschedule their subscription at any time through the subscription portal, subject to any applicable processing or fulfillment deadlines.
If a renewal occurred because of a confirmed Leonic Labs billing, fulfillment, or customer-service error, please contact us at support@leonic.co and we will review the issue.
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method, less the $7 refund processing fee unless the fee is waived under the exceptions described above.
Approved refunds are typically processed within 10 business days. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at support@leonic.co.
